kimberly tere joins us to continue the coverage. she has the story of a family with a red-tagged home. >> reporter: this family, along with the others who have the red-tagged homes, it's just a waiting game. and there are more questions than answers at this point. they've seen where their home once stood. it's now just rubble. that photo in a local paper. ricardo and his son ran for their lives thursday right after they heard the explosion and saw the fire with just the clothes on their back, they went out their backyard. they had to climb fences and went through neighbors' yards to escape the fast-moving flames. their house is just a couple of houses down from where the pipeline exploded. they say they are grateful to be alive. right now, their main concern is their home. they have already filed a claim with their insurance company and came to today's town hall meeting to find out what resources may be available to them and what pg&e's position is in regards to helping their family rebuild. >> well, we want to know what will happen